Please Review Our Salon Policies in Full Before Scheduling Your Appointment

 

Time-Based Pricing | Digital Menu

 At Modern Wave Salon and Spa, we prioritize transparency and fairness in our pricing. Our rates are determined by the time required, the complexity of the service, and the expertise level of your chosen service provider. We treat all clients equally, without discrimination based on age, gender, or hair texture. Please be aware that prices may change without notice.

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New Guests and Consultations
Consultations are required for chemical services, complex appointments, and all new hair color clients. These consultations can be in-person or virtual. They help us understand your goals, assess hair texture and integrity, discuss options, and provide an estimate for the service. Please note that consultations are required before scheduling an appointment for chemical services.

 

The consultation process ensures accurate pricing and timing estimates, though achieving desired results may require multiple visits. Any additional services will incur extra costs. All services must be completed fully, and charges for all services performed will apply.

 

You are responsible for payment upon service completion, agree to our salon policies, and will need to sign digital forms before booking. A major credit card on file and a 50% deposit are required. Cancellation and no-show fees apply.

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Reservations | Book Online!

To book an appointment, we require a major credit card, email, and phone number. All credit card information is securely stored. For online bookings and complex services such as color, chemical treatments, formal styles, and Headspa services, a 50% deposit is required, which will be applied to the total cost of the service. Note that fees apply for cancellations and no-shows.

 

If you prefer not to leave a credit card number on file, you can make a 50% deposit by booking over the phone or in person. For those unable to provide a credit card or deposit, walk-in and same-day bookings are available, though these reservations cannot be guaranteed.

 

Our policies are in place to protect the income of our service providers and accommodate guests on our waiting list, as no-shows and late cancellations result in unpaid time for our staff.

 

Confirmations and Responsibility
Upon booking, you will receive a welcome notification and need to confirm your preferred method of communication. We will also send reminders for your upcoming appointment. It is your responsibility to remember your appointment details to avoid missed appointment fees.

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Please arrive 15 minutes before your scheduled appointment to complete any necessary paperwork and get settled. We understand that delays can happen; however, late arrivals may result in a shortened appointment or, in some cases, the need to reschedule.

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Intake and Consent Forms

To ensure you receive the best care possible and that our records are accurate, we ask that you complete and submit the forms related to your service prior to your appointment.

 

• Intake forms collect essential information about your needs and preferences before your appointment.

• Consent forms obtain your agreement to proceed with services involving risks.

• Client information forms gather contact details and medical history for accurate service delivery.

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You can be assured that this information will be kept strictly confidential and never shared or distributed. This information is used to ensure accuracy and thoroughness with each and every service experience. 
 

Regrettably, we cannot provide a service without the required forms submitted prior to your appointment.​​

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Cancellations and No-Shows
Cancellations made up to 24 hours before your appointment incur no charge. If you cancel or reschedule within 24 hours or fail to show up, a fee of 50% of the service cost will apply. If the card on file is declined, the cancellation fee must be paid before booking future appointments. No refunds are given for no-show deposits.

 

Cancellations can be made via phone, text (847-516-9283), online, or through our app; email cancellations are not accepted.

 

Future appointments will require a 50% deposit if you have previously canceled within 24 hours or no-showed more than twice.

 

Children Policy
We welcome children receiving services at Modern Wave Salon and Spa. For safety reasons, children who are not receiving services are not allowed on the salon floor and must never be left unattended.

 

In the spa, guests aged 12-18 require parental consent, those under 16 must be accompanied by a parent or guardian in the treatment room, and children under 12 are not permitted in the spa area or treatment rooms.

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Communication and Environmental Impact
To maintain a serene environment, please silence your cell phone while in the salon and spa. Cell phone and camera usage, as well as talking on the phone, are prohibited in the spa.

 

We are committed to reducing paper waste; therefore, our service menu and receipts are paperless and accessible via your mobile device.

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Guest Amenities
We provide changing areas, robes, and sandals for clients receiving treatments. Please wear them in public areas, including restrooms and shower rooms, and avoid nudity. We are not responsible for lost or damaged personal items, so please keep valuables with you or leave them at home. Wear the provided smocks to protect your clothing during services.

 

Payment Procedures
Payment is due upon completion of each visit. We accept cash, Modern Wave Gift Cards, Visa, MasterCard, American Express, Discover, and Apple Pay. Gratuity is appreciated but not included in the service price.

 

Gift Cards and E-Gift Cards Purchase Here!

Modern Wave Salon and Spa Gift Cards are available for purchase and make excellent gifts. E-Gift Cards, available 24/7 on our website or app, offer convenience and can be emailed, printed, picked up in the salon, or mailed. Gift Cards and e-Gift Cards are non-refundable, must be presented at redemption, and cannot be used for gratuities. We are not responsible for lost or stolen Gift Cards.

 

Group Bookings
For parties of four or more, please contact our Group Coordinator. A completed contract and deposit are required to secure group bookings.

 

Rescheduling
If your service provider is unavailable due to unforeseen circumstances, we will contact you to reschedule your appointment with another provider or at a different time.​

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Service Satisfaction
Due to our thorough consultation process, we do not offer refunds. Report any service issues within 48 hours of your appointment. Adjustments must be made within 7 days; otherwise, it will be treated as a new service. We guarantee satisfaction if you use our recommended products and follow care instructions. Adjustments will be handled by the original stylist and do not cover changes in style or color direction.

 

Product Satisfaction
If a product doesn’t meet your expectations, schedule a complimentary consultation. Products can be exchanged within 7 days. Refunds are available only for products with adverse medical reactions, with necessary documentation. Final sale items, including makeup, discontinued, discounted, travel size, and nail products, tools, and excessively used items, cannot be returned or exchanged.

 

Feedback
We welcome your feedback and suggestions. Please leave your information with our manager or visit the “Contact Us” page on our website.

 

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By scheduling an appointment with us, you agree to our policies.